Need something from us? This page explains how to reach the team, what to include so we can help quickly, and where to find answers on your own.
Contact and response times
Email hello@coreclick.net. We reply within one business day, Monday to Friday. Clients on monthly plans can also use the chat channel agreed at the start of the project.
Request a change to your website
Send us:
- The page link (URL)
- What you want changed, in a sentence or two
- A screenshot, if it helps
- Any deadline
Small changes are covered by care plans. Larger changes are quoted before we start.
Report an urgent problem
If your site is down, a form is not sending or checkout is failing, email us with URGENT in the subject line, the page link and what you see. We handle these before other requests.
Billing and invoices
For questions about an invoice, payment methods or cancelling a plan, email us with your invoice number. Monthly plans can be cancelled with 30 days’ notice.
Sharing access safely
Please never send passwords by email. Invite us as a user on your website, ad account or analytics instead, or share access through a password manager. You can remove our access at any time.
Project updates
During a project, your project lead sends a weekly update. If you have not heard from us when you expected to, email us and we reply within one business day.
Find answers yourself
- FAQs: services, timelines, pricing and payments
- Pricing: monthly plans and project prices
- Blog: guides on branding, websites, SEO and ads
- Video guides: short tutorials from Google, Shopify, Figma and others